FAQ's
Frequently Asked Questions
What is NOT BASIC?
NOT BASIC is elevated everyday wear, designed by women for women.
Designed with intention. Made without compromise.
Structured silhouettes. Considered fits. Built to work with your body, not against it
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations aren’t guaranteed.
Email us immediately at hello@notbasic.com.au and we’ll do our best.
Sizing & Fit
How do I choose my size?
Refer to the size guide on each product page for garment measurements.
If you're between sizes, size up for a more relaxed fit.
What if it doesn’t fit?
We accept returns within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery timeframes are calculated at checkout based on your location.
Do you ship internationally?
Yes. Shipping costs and delivery estimates are calculated at checkout.
Customs duties and taxes are the responsibility of the customer.
Returns
Do you accept change of mind returns?
Yes, within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
Who covers return shipping?
Return shipping is the responsibility of the customer unless the item is faulty.
Product
How do I care for my garments?
Follow the care instructions on the garment label.
Will sold out items restock?
Selected styles may restock.
Join our email list to be notified.
Orders & Delivery
My order says delivered but I don’t have it
We are not responsible for lost or stolen packages.
Please contact the shipping carrier directly.
Will colours match exactly?
We do our best to display colours accurately.
Slight variations may occur depending on your screen.
Still need help?
hello@notbasic.com.au