Shipping policy
Shipping
Orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.
You’ll receive a shipping confirmation email with tracking once your order has been dispatched.
Shipping Rates
Australia
- Standard: $10
- Express: $15
- Free shipping on orders over $150
Delivery timeframes are provided at checkout.
Delivery Timeframes
Australia
- Standard: 3–7 business days
- Express: 1–3 business days
International
- Estimated 7–14 business days depending on location
Delivery times are estimates and not guaranteed.
Delays
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Weather or carrier disruptions
- Public holidays
Tracking
Once shipped, you’ll receive a tracking number via email.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information.
We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.
Lost or Stolen Packages
Once marked as delivered by the carrier, NOT BASIC is not responsible for lost or stolen items.
International Orders
International orders may be subject to customs duties or taxes.
These are the responsibility of the customer.